PROVIDING NON-EMERGENCY MEDICAL TRANSPORTATION
TruCare Transport is a for-profit non-emergency medical transportation company proudly serving area seniors and those with memory and mobility issues.
Founded by a professional husband and wife team, Arlis and Oneida Fuentes, inspiration for TruCare was inspired by the growing needs of area seniors. Originally from Canada and working as a nurse for more than 10 years, Oneida witnessed firsthand the growing need for support services catering to seniors and those with mobility issues.
Recognizing Florida's senior population is continuing to grow in size and demand along with hospitals and nursing facilities being in need of timely transportation solutions, it wasn't hard for Oneida to share the opportunity with her husband, a long time professional in the construction industry. Having served many different roles and positions to include customer service, logistics, and fleet maintenance, Arlis and Oneida became inspired to create a more reliable, timely, and readily available assisted transportation solution catering to area seniors and surrounding facilities.
Unlike other services operating as a curb-to-curb service, TruCare Transport Services is committed to safely escorting patients and residents from their residence or facility to a clean, comfortable, and modern wheelchair accessible vehicle. On arrival at their appointment, trained staff will escort clients to check-in.
In continuing to build strong relationships with area staff, residents, and families, rather focusing exclusively on volume and profits, TruCare Transport is keenly focused on providing exceptional and timely customer service with the compassion you and your loved ones deserve.
Arlis and Oneida Fuentes, Owners of TruCare Transport, based in Odessa, Florida.
Our Mission
To provide you with a unique, cost effective, and reliable transportation solution that meets individual needs while accommodating facility policies and concerns. We accomplish our Mission through:
- Effective strategic planning with an emphasis on controlled growth
- Recruiting, training, and retaining competent and capable staff and employees
- Utilizing state of the art ADA-compliant vehicles and equipment
- Developing effective and mutually beneficial strategic partnerships throughout our community
- Maintaining a flexible posture poised to adjust to various client, facility, and market needs
We are continuously striving to implement effective strategies for enhanced training, integrated technologies, and managerial support and communication. Because we provide local and long-distance transportation, effective planning and communication between dispatch and key facilities is paramount.
We continuously work on enhancing our scheduling and traffic management in an effort to reduce travel and wait times while increasing efficiency. We work to adapt and implement policies and procedures to support our mission, to analyze and advise on transportation issues, evaluate scheduling conflicts, negotiate and correspond with carriers, vendors, and strategic partners.
Dispatchers will receive extensive instruction on using our technological integration systems designed to support our growing scheduling and logistical demands. Dispatchers are responsible for the following:
- Customer intake
- Preparation of daily schedules and trip manifests
- Effective driver management and scheduling
- Trip management and oversight
- Coordination with facility personnel
Question? Ready to make a reservation? Contact us for details. We look forward to serving you!
TruCare Transport is an Equal Opportunity Employer headquartered in Odessa, Florida, and a proud member of the United Medial Transportation Providers Group (UMTPG). We are committed to hiring and developing employees of character and professionalism to support our corporate culture of integrity, continuity, and sustainability.
On behalf of our leadership team and all of TruCare Transport, we welcome the opportunity to meet, greet, and learn how we can serve your needs. Contact us at (813) 373-2606.